Subscription problems

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Archmage Salmar

• March 23, 2022 18:49

Hi I received an email at 10:44 AM central time today saying my subscription was cancelled but when I go on dndbeyond it says my subscription was cancelled the 17th even though I have used it since then? On top of that whenever I click on a new subscription it redirects me to a page where it says it failed to process my payment? If anyone could help that would be great today is my dnd day and I don't have access to the things I need.

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  Theater nation

  • March 23, 2022 19:48

  I've been trying to get them to answer me for days with a similar problem

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  Archmage Salmar

  • March 23, 2022 19:51

  Shoot, well at least it's not just me

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  Theater nation

  • March 23, 2022 19:53

  I don't know what to do. I'm literally trying to give them money and no one will answer me.

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  Archmage Salmar

  • March 23, 2022 20:07

  Same, even tried purchasing on the marketplace and that still works, only option it gives me for subscriptions is to cancel it but it says it's already cancelled so I don't know what's going on.

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  Theater nation

  • March 23, 2022 20:11

  Yup. This is the problem. My account is actually fine...the problem we're having is on my son's account. I thought maybe just have him create a new account but he has several books and whatnot purchased on the existing account that he would lose. I don't mind there being problems but just respond to customers when they contact you.

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  Archmage Salmar

  • March 23, 2022 20:30

  I might try to see what cancelling does, can't think of what else to do.

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  Theater nation

  • March 23, 2022 20:31

  we tried that and it brings you to a page asking you why you're cancelling, then gets stuck in an endless loading screen

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  Theater nation

  • March 23, 2022 21:29

  try this...log out of your account...log back in and try to subscribe

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  Theater nation

  • March 23, 2022 21:30

  just worked for my son

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  Archmage Salmar

  • March 24, 2022 03:22

  I'll try that again tomorrow, didn't work when I tried it, thank you though

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  Haravikk

  • March 24, 2022 13:12

  You've posted to the wrong section, this is for Feature Requests.

  To get help with your subscription click "Submit Request" in the top right, and make sure you've chosen "D&D Beyond Assistance" to send your issue to the support team.

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  Imamuharram

  • May 26, 2022 04:06

  Anyone have solution for this? I am stuck in this endless Unable to Collect Payment. I have sent ticket since last week and no response at all. Start to become crazy here.

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  Steven Haack

  • May 29, 2022 03:34

  I am also stuck with this.  I've tried submitting a ticket and sending an email and can't get a reply either.

   

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